Agencies Encourage Financial Institutions to Meet Financial Needs of Customers and Members Affected by Coronavirus

News Release 2020-30 | March 9, 2020

Joint Release

Board of Governors of the Federal Reserve System
Consumer Financial Protection Bureau
Federal Deposit Insurance Corporation
National Credit Union Administration
Office of Comptroller of the Currency
Conference of State Bank Supervisors

Federal financial institution regulators and state regulators today encouraged financial institutions to meet the financial needs of customers and members affected by the coronavirus. The agencies recognize the potential impact of the coronavirus on the customers, members, and operations of many financial institutions and will provide appropriate regulatory assistance to affected institutions subject to their supervision.

Regulators note that financial institutions should work constructively with borrowers and other customers in affected communities. Prudent efforts that are consistent with safe and sound lending practices should not be subject to examiner criticism.

The agencies understand that many financial institutions may face current staffing and other challenges. In cases in which operational challenges persist, regulators will expedite, as appropriate, any request to provide more convenient availability of services in affected communities. The regulators also will work with affected financial institutions in scheduling examinations or inspections to minimize disruption and burden.

Media Contacts

Julianne Fisher Breitbeil
(202) 898-6895

Marisol Garibay
(202) 435-7170

Jim Kurtzke
(202) 728-5733

Federal Reserve
Darren Gersh
(202) 452-2955

Ben Hardaway
(703) 518-6333

Bryan Hubbard
(202) 649-6870

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