Federal Trade Commission investigators, working undercover in 11 states, found failures to disclose pricing information required by the FTC’s Funeral Rule in 29 of the 134 funeral homes they visited during 2017. The FTC conducts undercover inspections to monitor funeral homes’ compliance with the Funeral Rule. The Rule gives consumers important rights when making funeral […]
Tag Archives: Funerals Bureau of Consumer Protection Consumer Protection
FTC Undercover Inspections of Funeral Homes in Nine States Prompt Compliance with Funeral Rule Disclosure Requirements
Federal Trade Commission investigators working undercover in nine states found failures to disclose pricing information to consumers, as required by the FTC’s Funeral Rule, in 31 of the 133 funeral homes they visited during 2015 and 2016. The FTC conducts undercover inspections to ensure that funeral homes comply with the Funeral Rule. Issued in 1984, […]
Funeral Home Settles FTC Charges it Violated Funeral Rule
A Montgomery, Alabama, funeral home has agreed to settle FTC charges that it violated the Funeral Rule. The Rule requires funeral providers to give consumers pricing and other important information when discussing funeral arrangements. The FTC conducts annual undercover inspections of funeral homes to monitor compliance with the Funeral Rule’s disclosure requirements. These requirements include […]
Undercover Inspections of Funeral Homes in Six States Prompt Compliance with Funeral Rule Disclosure Requirements
Investigators working undercover in six states found failures to disclose pricing information to consumers, as required by the Federal Trade Commission’s Funeral Rule, in 27 of the 100 funeral homes they visited during 2014. All but two of the 27 homes have agreed to enter the Funeral Rule Offenders Program (FROP). The FTC conducts undercover […]
Funeral Home Settles FTC Charges It Violated the Funeral Rule
An Ohio funeral home operator has agreed to pay a civil penalty to settle Federal Trade Commission charges for violating the agency’s Funeral Rule, which requires funeral providers to provide information consumers need to compare prices and buy only the funeral services and goods they want. At the FTC’s request, the U.S. Attorney for the […]
FTC Issues Updated Consumer Information About Funeral Planning
The Federal Trade Commission, the nation’s consumer protection agency, has revised two brochures to help consumers make funeral choices, either in advance or at a time of need. Paying Final Respects summarizes consumer rights under the FTC’s Funeral Rule, which helps to ensure that people get information so they can compare prices among funeral homes. […]
New York Funeral Home Will Pay $32,000 to Settle FTC Charges for Funeral Rule Violations
A New York funeral home and its funeral director/owner agreed to pay a $32,000 civil penalty to settle Federal Trade Commission charges for violating the agency’s Funeral Rule, which requires funeral providers to provide information consumers need to compare prices and buy only the funeral services and goods they want. In May 2012, at the […]
FTC Sues Funeral Home for Failing to Disclose Prices
The Federal Trade Commission charged Ross-Clayton Funeral Home Inc. in Montgomery, Ala., and its owners, David C. Ross, Jr. and Eleanor Lewis Dawkins, with violating the FTC’s Funeral Rule, which requires funeral providers to provide consumers with important pricing and other disclosures when making funeral arrangements. The FTC’s complaint alleges that on at least two […]
FTC Conducts Undercover Inspections of Funeral Homes in Eight States to Press Funeral Homes to Comply with Consumer Protection Law
Investigators working undercover in eight states detected significant violations of Federal Trade Commission consumer protection requirements in 23 of 127 funeral homes they visited during 2012. The FTC conducts undercover inspections every year to make sure that funeral homes are complying with the agency’s Funeral Rule. The Rule, issued in 1984, gives consumers important rights when […]
FTC Video Helps Funeral Providers Comply with the Funeral Rule
The Federal Trade Commission has released a new video to help businesses that sell funeral goods and services comply with the Funeral Rule. The Rule applies to licensed funeral directors and funeral homes, as well as to cemeteries, crematories, and other businesses that sell both funeral goods and services. It does not apply to third-party […]