FTC Approves Federal Register Notice Regarding Possible Energy Labeling for Televisions and Other Consumer Electronic Products

– The FTC has approved an advance notice of proposed rulemaking (ANPR) under the Appliance Labeling Rule for publication in the Federal Register. As detailed in the notice, which will be published soon and is available now on the FTC’s Web site as a link to this press release, Section 325 of the Energy Independence and Security Act of 2007 provides the Commission with the authority to develop and implement energy labeling rules for consumer electronic products, including televisions. Through the ANPR, the FTC is seeking public comment on whether it should require energy use disclosures for televisions and other consumer electronic products, such as personal computers, cable or satellite set-top boxes, stand-alone digital video recorder boxes, and personal computer monitors.

Specifically, the notice describes current energy labeling requirements, presents the FTC’s new authority for consumer electronic products labeling, and requests comments on issues such as the need for labeling; energy use data; reports, studies, or research on labeling; test procedures; format, content, and placement of labels; potential retailer role in labeling; Internet disclosures; comparative information; and reporting requirements. The notice also describes how comments, which must be received by May 14, 2009, may be submitted to the Commission.

The Commission vote approving publication of the Federal Register notice was 4-0. (FTC File No. P094201; the staff contact is Hampton Newsome, Bureau of Consumer Protection, 202-326-2889.)

Copies of the documents mentioned in this release are available from the FTC’s Web site at http://www.ftc.gov and from the FTC’s Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, DC 20580. Call toll-free: 1-877-FTC-HELP.

(FYI 11.2009.wpd)

FTC Releases Spoof Videos with a Serious Message: AnnualCreditReport.com is the Only Authorized Source for Free Annual Credit Reports

Despite the musical claims of some TV commercials, the only authorized source to get your free annual credit report under federal law is AnnualCreditReport.com.  To reinforce this message, the Federal Trade Commission is featuring two new videos with their own catchy tunes. Both videos are available at www.ftc.gov/freereports and www.YouTube.com/FTCVideos.

The new videos highlight the differences between AnnualCreditReport.com and those other sites that claim to provide “free” credit reports. Other sites require users to pay hidden fees or agree to additional services. For example, some sites provide a free credit report if you enroll in a new service. If you don’t cancel the service during a short trial period, you’re likely to see membership fees on your credit card statement.

The Fair Credit Reporting Act requires each of the nationwide consumer reporting companies – Experian, TransUnion, and Equifax – to provide a free copy of your credit report, at your request, once every 12 months from AnnualCreditReport.com, a toll-free telephone number, or a mailing address. Details are at www.ftc.gov/freereports. Reviewing your credit report regularly is an effective way to deter and detect identity theft.

The FTC encourages people to post its videos on their own websites or blogs, and provides tools to help them do so. The jingles also are available as 30-second audio public service announcements at www.ftc.gov/freereports.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,500 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

(Free Credit Videos)

FTC Announces Speakers for Conference on Securing Personal Data in the Global Economy

The Federal Trade Commission has announced the speakers for an upcoming two-day international conference titled “Securing Personal Data in the Global Economy.” The conference, which the FTC will host along with two international organizations, takes place March 16 and 17, 2009, and addresses how companies can manage personal data security issues in a global information environment where data can be stored and accessed from multiple jurisdictions.

Co-sponsors of the conference are the Asia-Pacific Economic Cooperation (APEC) forum and the Organisation for Economic Co-operation and Development (OECD). The conference will include a series of moderated panel discussions, and audience participation is encouraged. Admission is free and pre-registration is not required.

The agenda, which can be found as a link to this press release on the FTC’s Web site, includes moderated panel discussions addressing a case study; data security and the law; data security practices in industry; data breach and response best practices; data flows and cross-border conflicts; and a wrap-up discussion on current and future trends. Speakers will join the program from countries across the globe, including Israel, Ireland, France, Germany, Canada, and the United Kingdom. FTC Chairman Jon Leibowitz will present the keynote address on March 16, with welcoming remarks by Anne Carblanc of the OECD and Richard Bourassa of APEC. FTC Commissioner Pamela Jones Harbour will present the keynote address on March 17.

The FTC will accept comments on international data security before and after the conference. Comments may be filed on the conference Web site at http://www.ftc.gov/bcp/workshops/personaldataglobal/index.shtm.

The conference will take place March 16 and 17, 2009, in the FTC’s satellite building at 601 New Jersey Avenue N.W., Washington, DC, shortly after the International Association of Privacy Professionals (IAPP) Privacy Summit is held in the same city. The conference will be webcast.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,500 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

(Int. Data Sec. FYI)

FTC Granted Preliminary Injunction Preventing CCCs Merger With Mitchell

For Release

The United States District Court for the District of Columbia announced its decision today granting the Federal Trade Commission’s request for a preliminary injunction enjoining CCC Information Services Inc.’s merger with Mitchell International Inc. On November 25, 2008, the Federal Trade Commission filed suit to block the merger of CCC and Mitchell, charging that the transaction would hinder competition in the market for electronic systems used to estimate the cost of collision repairs, known as “estimatics,” and the market for software systems used to value passenger vehicles that have been totaled, known as total loss valuation systems.

“The court’s decision today was a triumph for consumers and reaffirms the vital role competition plays in our economy,” said David P. Wales, Acting Director of the FTC’s Bureau of Competition. “We brought this case because of the impressive body of evidence developed by staff demonstrating that the combination of these two competitors would substantially lessen competition, ultimately leading to higher prices and less innovation for consumers.”

(FTC File No. 081-0155)
(CCCStatement1.wpd)

Contact Information

MEDIA CONTACT:
Peter Kaplan
Office of Public Affairs

202-326-2334

Marketers of Dietary Supplements and Devices Agree to Pay $3 Million to Settle FTC Charges of Deceptive Advertising

Marketers of dietary supplements and health-related devices have agreed to pay $3 million in consumer redress to settle Federal Trade Commission charges that they deceptively claimed their products treated or prevented a wide variety of serious diseases and medical conditions.

The challenged products included an infrared sauna sold to treat cancer; and a variety of nutritional supplements sold to treat, reduce the risk of, or prevent various health conditions, including cancer, HIV/AIDS, diabetes, strokes and heart attacks, Alzheimer’s disease, Parkinson’s disease, arthritis, multiple sclerosis and other autoimmune diseases, ulcers, herpes, asthma, and glaucoma. The marketers sold their products on their Web site and in print materials, but their main advertising vehicle was a nationally broadcast, live, hour-long, call-in radio program titled “The Truth About Nutrition.”

The FTC’s complaint charges one company, Roex, Inc., and two individuals, Rodney H. Burreson and Mark Alexander, with making false or unsubstantiated advertising claims. The complaint also charges that the defendants falsely claimed that one product, Colostrum, was scientifically proven to be an effective treatment for AIDS.

Under the agreed-upon final order, the defendants are barred from making any of the claims the FTC challenged in this suit unless they are true, non-misleading, and substantiated by competent and reliable scientific evidence. The defendants also are barred from making efficacy or safety claims about any drug, food, dietary supplement, or device unless the claims are true, non-misleading, and substantiated by competent and reliable scientific evidence. Finally, the defendants are barred from misrepresenting the results of any test or study while advertising or selling any covered product or service. The order also contains various record keeping provisions to assist the FTC in monitoring the defendants’ compliance. Roex, Inc. is based in Irvine, California; Burreson is the President and CEO and Alexander is the Director of Consumer Education and its Director of Research and Development.

The Commission vote authorizing the staff to file the complaint and agreed-upon final order was 3-1, with the dissenting vote cast by Commissioner J. Thomas Rosch. “I respectfully dissent on the grounds that I believe the monetary relief in this consent decree does not reflect the seriousness of the conduct involved,” Rosch said.

These documents were filed in the U.S. District Court for the Central District of California on March 4, 2009.

NOTE: The Commission files a complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public interest. The complaint is not a finding or ruling that the defendant or respondent has actually violated the law. The stipulated final order is for settlement purposes only and does not constitute an admission by the defendants of a law violation. A stipulated order requires approval by the court and has the force of law when signed by the judge.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,500 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

(Roex NR.wpd)
(FTC File No. 072-3076)

FTC Consent Order Settles Charges that Whole Foods Acquisition of Rival Wild Oats was Anticompetitive

The Federal Trade Commission today announced a settlement with Whole Foods Market, Inc., that will substantially restore competition that was eliminated by Whole Foods’ 2007 acquisition of its closest rival, Wild Oats Markets, Inc., and resolves agency charges that the acquisition violated federal antitrust laws. Under the consent order, Whole Foods will sell 32 premium natural and organic supermarkets and related assets.

The consent order will restore competition in 17 geographic markets that were impacted by the acquisition. In addition to requiring the transfer or divestiture of all rights to 32 stores, Whole Foods also is required to divest related Wild Oats intellectual property, including unrestricted rights to the “Wild Oats” brand, which retains significant name recognition and loyalty among consumers. These assets will allow one or more Commission-approved buyers to re-establish competition with Whole Foods in the majority of the markets in which the agency alleged the acquisition would reduce competition and harm consumers through higher prices and reduced quality and services.

“As a result of this settlement, American consumers will see more choices and lower prices for organic foods,” said FTC Chairman Jon Leibowitz. “It allows the FTC to shift resources to other important matters and Whole Foods to move on with its business.”

The Commission’s June 6, 2007 federal court complaint for a temporary restraining order (TRO) and preliminary injunction (PI) and its subsequent June 28, 2007 administrative complaint for permanent relief charged that Whole Foods’ acquisition of Wild Oats would violate federal antitrust laws. The Commission charged that Whole Foods, the largest premium natural and organic supermarket chain in the United States, would unlawfully acquire its closest competitor and longtime rival, Wild Oats. In each of the markets in which they overlapped, Whole Foods and Wild Oats were each other’s closest competitor and competed directly on quality, service, and price.

“Over the past two years we never wavered in our belief that Whole Foods’ acquisition of Wild Oats was anticompetitive, and we were prepared to demonstrate in court the actual, real-world consumer harm that resulted from the transaction,” said David P. Wales, Acting Director of the FTC’s Bureau of Competition. “The consent order announced today is a major win for consumers and is the result of the superb work done by all the FTC staff.”

The 32 former Wild Oats stores that Whole Foods must divest comprise 13 currently operating and 19 formerly operating stores. These stores represent a significant portion of the Wild Oats stores that Whole Foods acquired and is currently operating, as well as all of the formerly operating Wild Oats stores for which leases still exist, within the alleged geographic markets. The divestitures will provide competitive relief in the majority of geographic markets defined in the Commission’s administrative complaint and will allow consumers in these markets to once again enjoy competition among premium organic markets. The newly divested stores also could provide a “springboard” from which an acquirer might expand into other geographic markets.

The order will immediately place the responsibility for marketing and selling the stores with a divestiture trustee, who will have six months to sell the Wild Oats stores and related assets to one or more FTC-approved buyers. If the trustee has not sold the assets within six months, the Commission may extend the time provided to do so for an additional six months. The order also will require Whole Foods to maintain the viability and competitiveness of the stores until the divestiture is complete.

Case History. On February 21, 2007, Whole Foods and Wild Oats entered into a merger agreement pursuant to which Whole Foods would acquire 100 percent of the voting shares of Wild Oats. The total consideration for the transaction was approximately $700 million. At the time of the acquisition, Whole Foods operated 194 stores in 37 states and the District of Columbia, as well as in the United Kingdom, and Wild Oats had 74 stores in 24 states.

On June 6, 2007, the FTC filed an action in the U.S. District Court for the District of Columbia seeking a TRO and PI to stop the proposed transaction. The court granted the TRO on June 7, 2007, but, following a two-day hearing held on July 31 and August 1, 2007, denied the FTC motion for a PI on August 16, 2007. The Commission appealed the district court’s decision, and on July 29, 2008, the U.S. Court of Appeals for the D.C. Circuit reversed the district court’s opinion, finding that the FTC had demonstrated the requisite likelihood of success on the merits. On November 21, 2008, the D.C. Circuit denied Whole Foods’ petition for rehearing en banc. Meanwhile, FTC administrative litigation against Whole Foods for permanent relief was proceeding. The settlement announced today concludes that administrative proceeding.

The Commission vote to accept the complaint and proposed consent order and place copies on the public record was 4-0. The FTC will publish an announcement regarding the agreement in the Federal Register shortly. The complaint, proposed consent order, and an analysis to aid public comment can be found now on the Commission’s Web site at http://www.ftc.gov/os/adjpro/d9324/index.shtm.

The agreement will be subject to public comment for 30 days, beginning today and continuing through April 6, 2009, after which the Commission will decide whether to make it final.  To file a public comment, please click on the following hyperlink: http://www.ftc.gov/os/2009/03/d9324publiccomment.pdf and follow the instructions at that site.

NOTE: A consent agreement is for settlement purposes only and does not constitute an admission of a law violation. When the Commission issues a consent order on a final basis, it carries the force of law with respect to future actions. Each violation of such an order may result in a civil penalty of $16,000.

Copies of the documents related to this matter are available from the FTC’s web site at http://www.ftc.gov and the FTC’s Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, DC 20580. The FTC’s Bureau of Competition works with the Bureau of Economics to investigate alleged anticompetitive business practices and, when appropriate, recommends that the Commission take law enforcement action. To inform the Bureau about particular business practices, call 202-326-3300, send an e-mail to [email protected], or write to the Office of Policy and Coordination, Room 383, Bureau of Competition, Federal Trade Commission, 600 Pennsylvania Ave, N.W., Washington, DC 20580. To learn more about the Bureau of Competition, read “Competition Counts” at http://www.ftc.gov/competitioncounts.

(FTC Docket No. 9324)
(Whole Foods.final.wpd)

FTC Consent Order Settles Charges that Whole Foods Acquisition of Rival Wild Oats was Anticompetitive

The Federal Trade Commission today announced a settlement with Whole Foods Market, Inc., that will substantially restore competition that was eliminated by Whole Foods’ 2007 acquisition of its closest rival, Wild Oats Markets, Inc., and resolves agency charges that the acquisition violated federal antitrust laws. Under the consent order, Whole Foods will sell 32 premium natural and organic supermarkets and related assets.

The consent order will restore competition in 17 geographic markets that were impacted by the acquisition. In addition to requiring the transfer or divestiture of all rights to 32 stores, Whole Foods also is required to divest related Wild Oats intellectual property, including unrestricted rights to the “Wild Oats” brand, which retains significant name recognition and loyalty among consumers. These assets will allow one or more Commission-approved buyers to re-establish competition with Whole Foods in the majority of the markets in which the agency alleged the acquisition would reduce competition and harm consumers through higher prices and reduced quality and services.

“As a result of this settlement, American consumers will see more choices and lower prices for organic foods,” said FTC Chairman Jon Leibowitz. “It allows the FTC to shift resources to other important matters and Whole Foods to move on with its business.”

The Commission’s June 6, 2007 federal court complaint for a temporary restraining order (TRO) and preliminary injunction (PI) and its subsequent June 28, 2007 administrative complaint for permanent relief charged that Whole Foods’ acquisition of Wild Oats would violate federal antitrust laws. The Commission charged that Whole Foods, the largest premium natural and organic supermarket chain in the United States, would unlawfully acquire its closest competitor and longtime rival, Wild Oats. In each of the markets in which they overlapped, Whole Foods and Wild Oats were each other’s closest competitor and competed directly on quality, service, and price.

“Over the past two years we never wavered in our belief that Whole Foods’ acquisition of Wild Oats was anticompetitive, and we were prepared to demonstrate in court the actual, real-world consumer harm that resulted from the transaction,” said David P. Wales, Acting Director of the FTC’s Bureau of Competition. “The consent order announced today is a major win for consumers and is the result of the superb work done by all the FTC staff.”

The 32 former Wild Oats stores that Whole Foods must divest comprise 13 currently operating and 19 formerly operating stores. These stores represent a significant portion of the Wild Oats stores that Whole Foods acquired and is currently operating, as well as all of the formerly operating Wild Oats stores for which leases still exist, within the alleged geographic markets. The divestitures will provide competitive relief in the majority of geographic markets defined in the Commission’s administrative complaint and will allow consumers in these markets to once again enjoy competition among premium organic markets. The newly divested stores also could provide a “springboard” from which an acquirer might expand into other geographic markets.

The order will immediately place the responsibility for marketing and selling the stores with a divestiture trustee, who will have six months to sell the Wild Oats stores and related assets to one or more FTC-approved buyers. If the trustee has not sold the assets within six months, the Commission may extend the time provided to do so for an additional six months. The order also will require Whole Foods to maintain the viability and competitiveness of the stores until the divestiture is complete.

Case History. On February 21, 2007, Whole Foods and Wild Oats entered into a merger agreement pursuant to which Whole Foods would acquire 100 percent of the voting shares of Wild Oats. The total consideration for the transaction was approximately $700 million. At the time of the acquisition, Whole Foods operated 194 stores in 37 states and the District of Columbia, as well as in the United Kingdom, and Wild Oats had 74 stores in 24 states.

On June 6, 2007, the FTC filed an action in the U.S. District Court for the District of Columbia seeking a TRO and PI to stop the proposed transaction. The court granted the TRO on June 7, 2007, but, following a two-day hearing held on July 31 and August 1, 2007, denied the FTC motion for a PI on August 16, 2007. The Commission appealed the district court’s decision, and on July 29, 2008, the U.S. Court of Appeals for the D.C. Circuit reversed the district court’s opinion, finding that the FTC had demonstrated the requisite likelihood of success on the merits. On November 21, 2008, the D.C. Circuit denied Whole Foods’ petition for rehearing en banc. Meanwhile, FTC administrative litigation against Whole Foods for permanent relief was proceeding. The settlement announced today concludes that administrative proceeding.

The Commission vote to accept the complaint and proposed consent order and place copies on the public record was 4-0. The FTC will publish an announcement regarding the agreement in the Federal Register shortly. The complaint, proposed consent order, and an analysis to aid public comment can be found now on the Commission’s Web site at http://www.ftc.gov/os/adjpro/d9324/index.shtm.

The agreement will be subject to public comment for 30 days, beginning today and continuing through April 6, 2009, after which the Commission will decide whether to make it final.  To file a public comment, please click on the following hyperlink: http://www.ftc.gov/os/2009/03/d9324publiccomment.pdf and follow the instructions at that site.

NOTE: A consent agreement is for settlement purposes only and does not constitute an admission of a law violation. When the Commission issues a consent order on a final basis, it carries the force of law with respect to future actions. Each violation of such an order may result in a civil penalty of $16,000.

Copies of the documents related to this matter are available from the FTC’s web site at http://www.ftc.gov and the FTC’s Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, DC 20580. The FTC’s Bureau of Competition works with the Bureau of Economics to investigate alleged anticompetitive business practices and, when appropriate, recommends that the Commission take law enforcement action. To inform the Bureau about particular business practices, call 202-326-3300, send an e-mail to [email protected], or write to the Office of Policy and Coordination, Room 383, Bureau of Competition, Federal Trade Commission, 600 Pennsylvania Ave, N.W., Washington, DC 20580. To learn more about the Bureau of Competition, read “Competition Counts” at http://www.ftc.gov/competitioncounts.

(FTC Docket No. 9324)
(Whole Foods.final.wpd)

FTC Testifies on Protecting Consumers in the Used Car Market

The Federal Trade Commission today outlined the biggest challenges facing consumer protection agencies in the used car market in testimony before the U.S. House Committee on Energy and Commerce, Subcommittee on Commerce, Trade and Consumer Protection.

Commission testimony, delivered by the Acting Director of the FTC’s Bureau of Consumer Protection, Eileen Harrington, described three main consumer protection issues in the used car market: making sure consumers get important information about the cars so they can make sound purchasing decisions; preventing deception in the financing of used cars; and helping consumers avoid debt cycles that can lead to the repossession of their car.

The FTC enforces the Used Car Rule, which prohibits dealers from misrepresenting the mechanical condition of a used car and requires them to post a Buyers Guide, which discloses warranty and other information on all used cars offered for sale, the testimony states. The agency currently is conducting a review of the Used Car Rule and has received input from associations of automobile dealers, state law enforcement authorities and consumer advocates. The agency also brings enforcement actions under Section 5 of the FTC Act against deceptive advertising of car loans and deceptive lending, and does extensive work educating consumers on these subjects, according to the testimony.

The testimony stated that the agency will continue to work with state and federal law enforcers to stop unfair or deceptive practices involving used car loans, as well as illegal debt collection practices. The FTC also will take all available steps to protect American consumers who face a credit crunch on their car loans. The agency also cautioned that consumers in need of emergency loans should be fully informed about the risks involved in borrowing against their car titles.

The Commission vote to approve the testimony was 4-0.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,500 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

Consumer Reporting Agency Settles FTC Charges: Sold Tenant Screening Reports to Identity Thieves

A consumer reporting agency that failed to properly screen prospective customers and, as a result, sold at least 318 credit reports to identity thieves, has agreed to settle Federal Trade Commission charges that it violated federal law. Under the settlement, the company and its principal must ensure that they provide credit reports only to legitimate businesses for lawful purposes, use a comprehensive information security program, and obtain independent audits every other year for 20 years. The settlement also imposes a $500,000 penalty but suspends payment due to the defendants’ inability to pay.

According to the FTC, the defendants use sensitive financial data from other consumer reporting agencies to create reports that landlords use to assess potential renters. These reports contain consumers’ names, Social Security numbers, birth dates, bank and credit card account numbers, credit histories, and other personal information. The Commission alleges that the company failed to properly screen new customers. The company allegedly requested only publicly-available information from applicants seeking credit reports, and it did not request supporting documentation to establish that an applicant was actually a landlord renting property. As a result, identity thieves posing as property owners were given an account with unlimited online access to credit reports, and the account was used to access at least 318 reports containing sensitive personal information.

The FTC charged the defendants with violating the Fair Credit Reporting Act (FCRA) by furnishing credit reports to persons who did not have a permissible purpose to obtain them, and by failing to maintain reasonable procedures to prevent such impermissible disclosures and to verify their customers’ identities and how they intended to use the information. The agency also charged them with violating the FTC Act by failing to employ reasonable and appropriate security measures to protect sensitive consumer information. Specifically, they allegedly engaged in an unfair practice by failing to have reasonable policies and procedures to verify or authenticate the identities and qualifications of prospective customers, and to monitor or otherwise identify unauthorized customer activity.

The settlement bars the defendants from furnishing a credit report to anyone who lacks a permissible purpose to receive the report. It also requires them to maintain reasonable procedures to limit the furnishing of credit reports to persons with a permissible purpose to have them, and to ensure that credit reports are resold only for such a purpose. The company also must employ a comprehensive information security program to protect the security, confidentiality, and integrity of consumers’ personal information, and it must obtain, every other year for the next 20 years, an audit from a qualified, independent, third-party professional to ensure that its security program meets the standards of the order.

The settlement imposes a $500,000 judgment, which is suspended based on the defendants’ inability to pay. The full judgment will be imposed if they are found to have misrepresented their financial condition. The settlement also contains record-keeping and reporting provisions to allow the FTC to monitor compliance with the order.

The defendants are Rental Research Services, Inc. and Lee Mikkelson, both located in Eden Prairie, Minnesota. The Commission vote to authorize staff to refer the complaint and stipulated final order to the Department of Justice for filing was 4-0. The documents were filed in the U.S. District Court for the District of Minnesota.

NOTE: The Commission files a complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public interest. The complaint is not a finding or ruling that the defendants have actually violated the law. The case will be decided by the court. Stipulated final orders are for settlement purposes only and do not constitute an admission by the defendant of a law violation. A stipulated final order requires approval by the court and has the force of law when signed by the judge.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,500 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

(FTC File No. 0723228)
(Rental Research Services)

Courts Bar Firms from Making Deceptive Claims for Home Insulation Products

The Federal Trade Commission today announced three federal court actions – two settled with agreed-upon final orders and the third in continuing litigation – against sellers that allegedly made deceptive claims for a variety of home insulation products.

The three FTC complaints charge that the defendants made deceptive and unsubstantiated claims about their products’ insulation capabilities, in violation of the FTC Act and the agency’s R-value Rule. The two settlement orders bar the defendants from making false and misleading claims about their products’ performance and ability to save consumers money. They also require the defendants to have evidence to substantiate any insulation performance and energy-related claims they make. One order requires the defendants to pay a $155,000 civil penalty. The U.S. Department of Justice filed the three court actions at the FTC’s request.

“Many people care about saving energy and money these days, and better insulated homes can help them do both,” said Eileen Harrington, Acting Director of the FTC’s Bureau of Consumer Protection. “The FTC polices deceptive R-value claims to make sure that companies advertise truthfully and that people can buy insulation with confidence.”

A product’s R-value is a measure of its resistance to heat flow: the higher the R-value, the greater the insulating power. The FTC’s R-value Rule requires home insulation sellers – including manufacturers, professional installers, new home sellers, and retailers – to provide R-value information based on the results of standard tests. Using the required R-value information, consumers can improve the energy efficiency of their homes by purchasing the right amount of insulation to meet their needs.

The FTC today announced three R-value Rule enforcement actions – a stipulated final order settling charges against Enviromate, LLC, and its principal, Phillip A. Geddes; and a second order against Meyer Enterprises, LLC, Insulated Solutions, LLC, and Donald L. Meyer; as well as a federal district court complaint against Edward Sumpolec, doing business as Thermalkool, Thermalcool, and Energy Conservation Specialists. Each case is described briefly below.

Enviromate. The FTC’s complaint against the Enviromate defendants alleges that from September 2007 to February 2008, the company sold PolyCell Insulation, a cellulose insulation product that had been treated with a chemical additive that supposedly increased its insulating capacity. The Commission charged that PolyCell’s actual R-value was less than half of what the defendants claimed in their advertising, and that the false and unsubstantiated claims violated the FTC Act and the R-value Rule.

Specifically, the FTC charges that the defendants’ claims were not supported by tests required by the Rule, that the R-value of the insulation sold was more than 10 percent below the R-value claimed on the product’s label, that the defendants did not indicate the actual thickness of the insulation required to obtain the R-value claimed, and that they made per-inch R-value claims but did not have the testing required to make such claims.

The final court order settling the Commission’s charges requires that any R-value claims the defendants make – as well as any other energy-efficiency claims – are true and substantiated. It also bars them from violating the Rule and includes standard reporting and record-keeping provisions to ensure their compliance with its terms.

Meyer Enterprises. According to the FTC, these defendants sold an insulation product called Insul-Tarp between June 2007 and October 2008. The product, a thin blanket to be installed under concrete slab floors, was marketed with print and online materials that made deceptive claims about its supposed R-value. For example, the defendants claimed Insul-Tarp’s R-value is 7.54, but in reality Insul-Tarp’s R-value could not be more than 2. The FTC’s complaint charges the defendants with violating the FTC Act and the R-value Rule by failing to base their product’s R-value claims on required testing procedures, failing to provide consumers with the required R-value disclosures, and failing correctly to pair statements about the purported R-value and thickness of their product needed to achieve the claimed R-value.

The court order settling the charges prohibits the defendants from making any energy-related efficacy claims unless they are true and substantiated. It also prohibits violations of the R-value Rule, contains standard monitoring and record-keeping terms to ensure the defendants’ compliance, and imposes a civil penalty of $155,000.

Sumpolec. According to the FTC’s complaint, since at least 2007, Edward Sumpolec has sold two types of insulation products – liquid coatings and foil radiant barriers – under the brand or trade names Thermalkool, Thermalcool, and Energy Conservation Specialists. Through Internet-based stores, including a store on eBay, the defendant has advertised that his products slow down heat flow, making claims such as “4 layered coating system . . . equals R-100 insulating value,” “This . . . reflective coating will reduce wall and roof temperatures by 50-95 degrees . . .” and “Saves 40 to 60% on your energy bills.”

The FTC’s complaint states that the defendant did not have a reasonable basis for making the cost-saving claims, that he did not make savings-claims disclosures and did not retain records of such claims for three years, as required by the Rule, and that he sold home insulation to consumers without making informative fact sheets available. Finally, the complaint states that the defendant sold insulation to consumers without disclosing information about the insulation type, thickness, R-value significance, and insulation coverage area. In filing its complaint, the Commission seeks civil penalties for the alleged violations and asks the court to bar the deceptive conduct to ensure that Sumpolec does not violate the Rule in the future.

The Commission vote authorizing the filing of the three complaints and two stipulated final orders in consent of the court actions was 4-0. The DOJ filed the complaints and final orders on behalf of the FTC in the following federal courts: 1) Enviromate – U.S. District Court for the District of Alabama; filed on February 26, 2009 and entered on March 2, 2009; 2) Meyer Enterprises – U.S. District Court for the Central District of Illinois; filed on February 26, 2009 and entered on March 2, 2009; and 3) Sumpolec – U.S. District Court for the Middle District of Florida; filed on February 26, 2009.

The actions announced today settle the FTC’s complaints against the Enviromate and Meyer Enterprises defendants. The case against Sumpolec begins litigation without settlement.

NOTE: The Commission issues or files a complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public interest. The complaint is not a finding or ruling that the named parties have violated the law. These stipulated final orders are for settlement purposes only and do not constitute an admission by the defendants of a law violation. Stipulated final orders require approval by the court and have the force of law when signed by the judge.

Copies of the complaints and stipulated final orders are available from the FTC’s Web site at http://www.ftc.gov and from the FTC’s Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, D.C. 20580. The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,500 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

(R-Value.wpd)
(FTC File Nos. 082-3125, Enviromate; 082-3062, Meyer Enterprises; and 072-3238, Sumpolec;
Civ. Nos. CV-09-S-0386-NE, 1:09-cv-01074-MMM-JAG, and 6:09-CV-378-ORL-35 KRS.)