Ripoff Artists Target Grandparents

Complaints are on the rise about a scam that preys on a grandparent’s love, according to the Federal Trade Commission.

A scammer calls posing as a grandchild in distress, and tries to put the squeeze on the grandparent to wire money for repairing a car, paying a fine, or getting out of trouble in a foreign country.

The Federal Trade Commission, the nation’s consumer protection agency, has some advice to avoid being taken in by a supposed “family” member or a fake emergency: Check out the facts before you send money to anyone, anywhere – especially when wire transfers are involved. To learn more, see the consumer alert “A Scam Based on Relative-ity: Would-be Grandchildren Bilking Honest Grandparents” at http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt111.shtm.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,500 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

(FYI grandparent scam)

FTC Launches Suit to Block Merger of CCC and Mitchell

The Federal Trade Commission has filed suit to block the merger of CCC Information Services Inc. and Mitchell International Inc., charging that the merger would hinder competition in the market for electronic systems used to estimate the cost of collision repairs, known as “estimatics,” and the market for software systems used to value passenger vehicles that have been totaled, known as total loss valuation (TLV) systems. The FTC’s administrative complaint alleges that the merger, which is valued at $1.4 billion, would harm insurers, repair shops and, ultimately, U.S. car owners by reducing from three to two the number of competitors in the two related businesses.

“These estimating and valuation solutions are key tools in the auto insurance and collision repair industries,” said Acting Bureau of Competition Director David P. Wales. “There is no doubt that this merger would reduce competition that benefits auto insurers and auto body shops and ultimately would lead to higher prices and less innovation for consumers.”

According to the FTC, the merger of CCC and Mitchell would eliminate head-to-head competition between the two companies and leave the combined company with a market share of far more than half of the sales of estimatics, and a market share of far more than half of the sales in the market for TLV systems, creating a likelihood of adverse unilateral effects. The merger also would facilitate coordination among the remaining two competitors, CCC/Mitchell and Audatex, the FTC states in its complaint.

Chicago-based CCC Information Services Inc., a subsidiary of CCC Holdings Inc., was founded in 1980 and has approximately 1,300 employees. The company sells its services to insurance companies, collision repair shops, and independent appraisers. Mitchell International Inc., primarily owned by Aurora Equity Fund III L.P., itself part of the Aurora Capital Group, was founded in 1946 in San Diego and has about 650 employees. The companies announced their planned merger on April 11, 2008. Each of the companies provides both estimatics and TLV systems.

Estimatics consists of a database of parts, parts prices, and repair times, along with software that accesses the database and calculates repair costs based on input information about vehicle damage. These systems allow insurance adjusters and collision repair shops to estimate repair costs faster and more accurately than previously had been possible decades ago when estimates were written manually.

A TLV system also consists of a database and software. But rather than parts and repair cost information, the database contains vehicle information on recent, actual vehicle sales in every locality in the United States. TLV systems allow insurers to quickly obtain valuations for cars totaled in collisions based on recent, actual, local market sales. These valuations allow insurers to present car owners with settlement offers that are accurate and comply with all states’ insurance regulations.

The markets for estimatics and TLV systems are already highly concentrated, according to the complaint filed by the FTC. A California-based company called Audatex is the only other significant competitor in both lines of business, the complaint states. CCC, Mitchell, and Audatex have long provided the estimatics market with solutions. Mitchell recently entered the TLV systems market with a new solution that has increased competition in that market, according to the complaint.

The Commission vote to issue the administrative complaint was 3-0, with Commissioner J. Thomas Rosch recused. The Commission also has authorized the staff to file a complaint in federal district court seeking a temporary restraining order and preliminary injunction to preserve the competitive status quo, pending an administrative trial on the merits.

Issuing a complaint is the first step in the administrative trial process. CCC and Mitchell will be offered FTC’s “Fast Track” administrative trial procedure. The Commissioners are committed, subject to the bounds of reasonableness and fairness, to a just and expeditious resolution of any potential appeal that may be taken to the full Commission. Should there be an appeal, the Commissioners commit to make every effort to issue an appellate decision no later than 90 days after receiving a notice of appeal if there is no cross-appeal, or 120 days if there is a cross-appeal.

NOTE: The Commission files a complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public interest. The complaint is not a finding or ruling that the defendant has actually violated the law.

The FTC’s Bureau of Competition works with the Bureau of Economics to investigate alleged anticompetitive business practices and, when appropriate, recommends that the Commission take law enforcement action. To inform the Bureau about particular business practices, call 202-326-3300, send an e-mail to [email protected], or write to the Office of Policy and Coordination, Room 394, Bureau of Competition, Federal Trade Commission, 600 Pennsylvania Ave, N.W., Washington, DC 20580. To learn more about the Bureau of Competition, read “Competition Counts” at http://www.ftc.gov/competitioncounts.

(FTC File No. 081-0155)
(CCC-Mitchell.final.wpd)

Statement of FTC’s Bureau of Competition Regarding Announcement that Parties Have Terminated the Agreement for CCS Corporation to Acquire Newpark Environmental Services

Newpark Resources announced today that it has agreed to cancel its proposed $85 million sale of its Newpark Environmental Services business to CCS Corporation. This follows the October 23, 2008 announcement that the FTC would seek to block the proposed acquisition by filing suit in federal district court to halt the merger, pending a full trial before the Commission. The complaint alleges that the transaction would violate the antitrust laws by consolidating the only two significant providers of offshore exploration and production waste disposal services to the major oil and gas companies operating in the Louisiana Gulf Coast region. (See FTC press release at http://www1.ftc.gov/opa/2008/10/redsky.shtm).

“We were fully prepared to present at trial the strong evidence that this transaction was anticompetitive and would have resulted in higher prices and diminished service,” said David P. Wales, Acting Director of the FTC’s Bureau of Competition. “The abandonment of the deal in the face of our challenge is a victory for consumers.”

The FTC’s Bureau of Competition works with the Bureau of Economics to investigate alleged anticompetitive business practices and, when appropriate, recommends that the Commission take law enforcement action. To inform the Bureau about particular business practices, call 202-326-3300, send an e-mail to [email protected], or write to the Office of Policy and Coordination, Room 394, Bureau of Competition, Federal Trade Commission, 600 Pennsylvania Ave, N.W., Washington, DC 20580. To learn more about the Bureau of Competition, read “Competition Counts” at http://www.ftc.gov/competitioncounts.

(FTC File No.: 081-0170)

Statement by David Wales, Acting Director of the FTC’s Bureau of Competition

Statement by David Wales, Acting Director of the FTC’s Bureau of Competition, on the United States Court of Appeals for the District of Columbia Circuit ruling on November 21, 2008, that denies Whole Foods Market, Inc.’s petition for rehearing en banc of the appellate court’s reversal of the District Court’s decision in the Whole Foods matter:

“We are quite pleased with the ruling on Friday by the appeals court reaffirming its decision to vacate the district court’s denial of the Commission’s application for an injunction against the acquisition of Wild Oats by Whole Foods. Importantly, the decision rendered by the majority of the appellate panel reaffirms that the proper role of the district court in considering whether to grant the Commission’s request for a preliminary injunction is limited to whether the case raises sufficiently serious and substantial issues so as to make them fair ground for litigation during the full trial on the merits in the administrative proceedings.

“Now that the appellate court has denied Whole Foods’ request for further review, we look forward to presenting our evidence as to why this merger is unlawful and should be undone at the plenary trial in a few months. We are also ready to address the public equities in further proceedings before the district court with the goal of preserving competition in the interim and ensuring that a meaningful remedy can be obtained.”

The FTC’s Bureau of Competition works with the Bureau of Economics to investigate alleged anticompetitive business practices and, when appropriate, recommends that the Commission take law enforcement action. To inform the Bureau about particular business practices, call 202-326-3300, send an e-mail to [email protected], or write to the Office of Policy and Coordination, Room 394, Bureau of Competition, Federal Trade Commission, 600 Pennsylvania Ave, N.W., Washington, DC 20580. To learn more about the Bureau of Competition, read “Competition Counts” at http://www.ftc.gov/competitioncounts.

(Docket No. 9324)
(Whole Foods Statement.final.wpd)

Statement by David Wales, Acting Director of the FTC’s Bureau of Competition

Statement by David Wales, Acting Director of the FTC’s Bureau of Competition, on the United States Court of Appeals for the District of Columbia Circuit ruling on November 21, 2008, that denies Whole Foods Market, Inc.’s petition for rehearing en banc of the appellate court’s reversal of the District Court’s decision in the Whole Foods matter:

“We are quite pleased with the ruling on Friday by the appeals court reaffirming its decision to vacate the district court’s denial of the Commission’s application for an injunction against the acquisition of Wild Oats by Whole Foods. Importantly, the decision rendered by the majority of the appellate panel reaffirms that the proper role of the district court in considering whether to grant the Commission’s request for a preliminary injunction is limited to whether the case raises sufficiently serious and substantial issues so as to make them fair ground for litigation during the full trial on the merits in the administrative proceedings.

“Now that the appellate court has denied Whole Foods’ request for further review, we look forward to presenting our evidence as to why this merger is unlawful and should be undone at the plenary trial in a few months. We are also ready to address the public equities in further proceedings before the district court with the goal of preserving competition in the interim and ensuring that a meaningful remedy can be obtained.”

The FTC’s Bureau of Competition works with the Bureau of Economics to investigate alleged anticompetitive business practices and, when appropriate, recommends that the Commission take law enforcement action. To inform the Bureau about particular business practices, call 202-326-3300, send an e-mail to [email protected], or write to the Office of Policy and Coordination, Room 394, Bureau of Competition, Federal Trade Commission, 600 Pennsylvania Ave, N.W., Washington, DC 20580. To learn more about the Bureau of Competition, read “Competition Counts” at http://www.ftc.gov/competitioncounts.

(Docket No. 9324)
(Whole Foods Statement.final.wpd)

FTC Petitions U.S. Supreme Court for Review of Appellate Decision in Rambus Matter

The Federal Trade Commission today filed a petition for certiorari with the U.S. Supreme Court seeking review of the U.S. Court of Appeals for the District of Columbia Circuit’s April 22, 2008, decision in Rambus Inc. v. Federal Trade Commission.

According to the Commission’s complaint, Rambus engaged in deceptive conduct as a participant in a standard-setting organization (SSO) by withholding vital information about the patents it was seeking, misleading SSO members about its patent interests, and using information it got through its SSO participation, to secretly amend patent applications to ensure that ultimately it would obtain patent interests in industry standards for computer memory technologies. Following an administrative trial, the Commission found that such deception occurred, that it adversely affected competition in the standard-setting process, and that there was an adequate causal connection between the misconduct and Rambus’s achievement of monopoly power in four technology markets. Finding that Rambus’s conduct constituted unlawful monopolization under the standards of Section 2 of the Sherman Act, the Commission issued a cease and desist order under Section 5 of the FTC Act. On appeal, the Commission’s order was vacated by the D.C. Circuit. The Commission subsequently filed a petition for rehearing en banc, which the court denied, leading to the petition for certiorari filed with the U.S. Supreme Court today.

The Commission vote authorizing the Office of General Counsel to file the petition with the Supreme Court was 4-0. (FTC Docket No. D-9302; the staff contact is Leslie Rice Melman, Office of General Counsel, 202-326-2478; see related press release dated February 5, 2007, at http://www.ftc.gov/opa/2007/02/070502rambus.shtm.)

Copies of the documents mentioned in this release are available from the FTC’s Web site at http://www.ftc.gov and from the FTC’s Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, DC 20580. Call toll-free: 1-877-FTC-HELP.

(FYI 58.2008.wpd)

Nationwide Debt Collector Will Pay $2.25 Million to Settle FTC Charges

Academy Collection Service, Inc. and its owner, Keith Dickstein, have agreed to pay $2.25 million to settle Federal Trade Commission charges that Academy and its collectors misled, threatened, and harassed consumers; disclosed their debts to third parties; and deposited postdated checks early, in violation of federal law. This is the largest civil penalty the FTC has obtained in a debt collection case.

“These defendants are responsible for their debt collectors’ abusive practices,” said Lydia Parnes, Director of the FTC’s Bureau of Consumer Protection. “They ignored people’s complaints and rewarded the collectors who broke the law. This is not a business model that the FTC tolerates.”

According to a complaint filed by the Department of Justice on the FTC’s behalf, Academy collectors violated the FTC Act and the Fair Debt Collection Practices Act (FDCPA) while collecting debts, and Dickstein failed to stop the violations. The complaint also names Edward L. Hurt III and Albert S. Bastian, who oversaw Academy’s Las Vegas collection center and who are not part of the settlement with Academy and Dickstein.

The individual defendants allegedly participated in, or had the authority to control, Academy’s practices. Academy’s collectors allegedly engaged in false or deceptive threats of garnishment, arrest, and legal action; communication with third parties about consumers’ debts; and calls to consumers at their workplace when the employer prohibits such calls. Other practices included frequent, harassing, threatening, and abusive calls; unfair and unauthorized withdrawals from consumers’ bank accounts; and early deposit of postdated checks consumers submitted for debt payment.

More than 1,000 complaints against the company were filed with the FTC, various state attorneys general, the Nevada and Pennsylvania Better Business Bureaus, and the company itself. The FTC alleges that, without sufficient investigation, the defendants dismissed consumer complaints or did not properly discipline collectors, and that collectors who were terminated for FDCPA violations often returned to work within a few weeks or months.

Under the settlement, Academy and Dickstein will pay a $2.25 million civil penalty. The consent decree bars them from misrepresenting to consumers that nonpayment of a debt will result in the garnishment of wages, seizure or attachment of property, or lawsuits, or misrepresenting that Academy representatives are attorneys. The settling defendants are also prohibited from improperly communicating with third parties about a debt; using false, deceptive, or misleading representations in debt collection efforts; communicating with a consumer at any unusual time or place, including the workplace; or harassing, oppressing, or abusing any person in connection with debt collection. The settling defendants are also barred from making any withdrawals from consumers’ bank accounts without obtaining the consumers’ express informed consent, and they cannot deposit or threaten to deposit any postdated check or other postdated payment instrument prior to the date on the check or instrument.

In addition, the consent decree requires the settling defendants to clearly and conspicuously disclose to consumers that they may stop Academy from contacting them about the debt. They also must notify consumers that they may contact an Academy physical address, e-mail address, or toll-free phone number if they have a complaint about the way the company is collecting the debt.

By a 4-0 vote, the Commission authorized staff to refer the complaint and consent decree to the Department of Justice for filing in the U.S. District Court for the District of Nevada. The complaint and proposed consent decree were filed on November 14, 2008. The order was entered on November 18, 2008.

NOTE: The Commission issues a complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public
interest. The complaint is not a finding or ruling that the defendant has actually violated the law. This Consent Decree with Academy and Dickstein is for settlement purposes only and does not constitute an admission by these defendants of a law violation. A consent decree is subject to court approval and has the force of law when signed by a judge.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,500 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

(FTC File No. 0623178)

Nationwide Debt Collector Will Pay $2.25 Million to Settle FTC Charges

Academy Collection Service, Inc. and its owner, Keith Dickstein, have agreed to pay $2.25 million to settle Federal Trade Commission charges that Academy and its collectors misled, threatened, and harassed consumers; disclosed their debts to third parties; and deposited postdated checks early, in violation of federal law. This is the largest civil penalty the FTC has obtained in a debt collection case.

“These defendants are responsible for their debt collectors’ abusive practices,” said Lydia Parnes, Director of the FTC’s Bureau of Consumer Protection. “They ignored people’s complaints and rewarded the collectors who broke the law. This is not a business model that the FTC tolerates.”

According to a complaint filed by the Department of Justice on the FTC’s behalf, Academy collectors violated the FTC Act and the Fair Debt Collection Practices Act (FDCPA) while collecting debts, and Dickstein failed to stop the violations. The complaint also names Edward L. Hurt III and Albert S. Bastian, who oversaw Academy’s Las Vegas collection center and who are not part of the settlement with Academy and Dickstein.

The individual defendants allegedly participated in, or had the authority to control, Academy’s practices. Academy’s collectors allegedly engaged in false or deceptive threats of garnishment, arrest, and legal action; communication with third parties about consumers’ debts; and calls to consumers at their workplace when the employer prohibits such calls. Other practices included frequent, harassing, threatening, and abusive calls; unfair and unauthorized withdrawals from consumers’ bank accounts; and early deposit of postdated checks consumers submitted for debt payment.

More than 1,000 complaints against the company were filed with the FTC, various state attorneys general, the Nevada and Pennsylvania Better Business Bureaus, and the company itself. The FTC alleges that, without sufficient investigation, the defendants dismissed consumer complaints or did not properly discipline collectors, and that collectors who were terminated for FDCPA violations often returned to work within a few weeks or months.

Under the settlement, Academy and Dickstein will pay a $2.25 million civil penalty. The consent decree bars them from misrepresenting to consumers that nonpayment of a debt will result in the garnishment of wages, seizure or attachment of property, or lawsuits, or misrepresenting that Academy representatives are attorneys. The settling defendants are also prohibited from improperly communicating with third parties about a debt; using false, deceptive, or misleading representations in debt collection efforts; communicating with a consumer at any unusual time or place, including the workplace; or harassing, oppressing, or abusing any person in connection with debt collection. The settling defendants are also barred from making any withdrawals from consumers’ bank accounts without obtaining the consumers’ express informed consent, and they cannot deposit or threaten to deposit any postdated check or other postdated payment instrument prior to the date on the check or instrument.

In addition, the consent decree requires the settling defendants to clearly and conspicuously disclose to consumers that they may stop Academy from contacting them about the debt. They also must notify consumers that they may contact an Academy physical address, e-mail address, or toll-free phone number if they have a complaint about the way the company is collecting the debt.

By a 4-0 vote, the Commission authorized staff to refer the complaint and consent decree to the Department of Justice for filing in the U.S. District Court for the District of Nevada. The complaint and proposed consent decree were filed on November 14, 2008. The order was entered on November 18, 2008.

NOTE: The Commission issues a complaint when it has “reason to believe” that the law has been or is being violated, and it appears to the Commission that a proceeding is in the public
interest. The complaint is not a finding or ruling that the defendant has actually violated the law. This Consent Decree with Academy and Dickstein is for settlement purposes only and does not constitute an admission by these defendants of a law violation. A consent decree is subject to court approval and has the force of law when signed by a judge.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,500 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

(FTC File No. 0623178)

Commission Approves Final Consent Order with Dicks Sporting Goods, Inc.

For Your Information

Following a public comment period, the Commission has approved a final consent order with Dick’s Sporting Goods, Inc. settling charges of illegal market allocation. The vote approving the final order was 4-0. (FTC File No. 071-0196; the staff contact is Melissa Westman-Cherry, Bureau of Competition, 202-326-2338; see press release dated October 9, 2008, at http://www.ftc.gov/opa/2008/10/dickssg.shtm.)

Copies of the documents mentioned in this release are available from the FTC’s Web site at http://www.ftc.gov and from the FTC’s Consumer Response Center, Room 130, 600 Pennsylvania Avenue, N.W., Washington, DC 20580. Call toll-free: 1-877-FTC-HELP.

(FYI 57.2008.wpd)

Contact Information

MEDIA CONTACT:
Office of Public Affairs
202-326-2180

FTC Approves Federal Register Notice on Advertising Endorsements and Testimonials

The Federal Trade Commission today announced it has approved publication of a Federal Register notice seeking public comments on proposed revisions to the Guides Concerning the Use of Endorsements and Testimonials in Advertising.

In a Federal Register notice published in January 2007, the FTC sought public comment on the overall costs, benefits, and regulatory and economic impact of the Guides, which were last updated in 1980. In the newly approved Federal Register notice, the FTC’s proposed revisions to the Guides address consumer endorsements, expert endorsements, endorsement by organizations, and disclosure of material connections between advertisers and endorsers. On the issue of consumer endorsements, the proposed revisions state that testimonials that do not describe typical consumer experiences should be accompanied by clear and conspicuous disclosure of the results consumers can generally expect to achieve from the advertised product or program.

The Commission vote approving issuance of the Federal Register notice was 4-0. The notice will be published in the Federal Register shortly, and is available now on the FTC’s Web site as a link to this press release. Public comments are being accepted through January 30, 2009.

The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 1,500 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s Web site provides free information on a variety of consumer topics.

(FTC File No. 072-3201)
(Testimonials.final.wpd)