Following a public comment period, the Federal Trade Commission has approved a final consent order against BMW of North America LLC, whose MINI Division allegedly violated the Magnuson-Moss Warranty Act by telling consumers that BMW would void their warranty unless they used MINI parts and MINI dealers to perform maintenance and repair work.
In March 2015, BMW agreed to settle FTC charges that, through its MINI Division, it violated a Warranty Act provision that prohibits companies from requiring consumers – in order to maintain their warranties – to use specific brands of parts or specified service centers, unless the part or service is provided to the consumer without charge.
The consent order, which will remain in effect for 20 years, prohibits BMW from violating the Warranty Act regarding any MINI Division good or service. It also:
The Commission vote approving the final consent order and letters to commenters was 4-0.
The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, visit the FTC’s online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into Consumer Sentinel, a secure, online database available to more than 2,000 civil and criminal law enforcement agencies in the U.S. and abroad. The FTC’s website provides free information on a variety of consumer topics. Like the FTC on Facebook, follow us on Twitter, and subscribe to press releases for the latest FTC news and resources.
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