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ALEXANDRIA, Va. (Dec. 17, 2015) – The National Credit Union Administration is warning consumers about a telephone scam in which consumers are contacted by a caller claiming to work for NCUA and asking for personal and financial information.

The caller tells the consumer her or his credit card or debit card has been frozen or blocked. The caller then asks for the consumer’s Social Security number, account number, date of birth and home address to supposedly verify the information.

Consumers should not provide this or any other information to the caller.

NCUA would not request personal or financial information in this manner. See NCUA’s Privacy Policy for more information.

NCUA offers extensive information to help consumers identify frauds and scams at its Fraud Prevention Center (opens new window).

Consumers who suspect they may have become victims of identity theft should immediately contact their financial institutions and, if necessary, close existing accounts and open new ones. NCUA urges consumers also contact the three major credit bureaus—Equifax (866-349-5191), Experian (888-397-3742) and TransUnion (800-916-8800)—to request a fraud alert be placed on their credit reports.

NCUA supports credit unions and their members with financial literacy and consumer protection resources available without cost at MyCreditUnion.gov (opens new window). NCUA also provides up-to-date financial education information on the agency’s YouTube channel (opens new window), Facebook (opens new window) page and consumer Twitter (opens new window) feed.